How is my order coming along?
It is in the production queue.
We process many orders and don't regularly give updates on the progress of individual orders. We take our lead times very seriously and do our best to complete each order on time. All of our product is custom built and we are committed to quality over quantity.
Do you offer Gift Cards?
Take the guesswork out of your next gift with our Gift Cards. All Gift Cards are custom engraved on Black Walnut and shipped directly to your door free of charge.
Do you ship to my country?
Yes. Yes we do!
We ship worldwide. Shipping charges depend on the weight of the order. If you go through the checkout process you will see a final shipping cost before you complete the order.
How do I know if my order has shipped?
Notification Emails for all!
You will receive a notification email from firstname.lastname@example.org when your order ships. Check your spam folder.
Can I have a tracking number?
Yes. Once your order ships.
Once you get a 'your item has shipped' notification email you can contact us for a tracking number.
Can you build me a custom thing?
Yes, but it's expensive.
We love doing custom orders and are happy to make modifications to existing products. However, this is very time consuming and is expensive (think double price). If this is something you want to talk about, drop us a note!
I need my order by a specific date!!!
We will try to help.
We can rush orders if they are reasonable and we aren't swamped at the time. Lead tmies vary depending on the season and workload. Drop us a note and we will let you know what is possible.
Can I get a discount for a bulk orders?
Yes, for 5 units or more.
We are happy to provide a bulk discount on orders of 5 units or more that are over $350. Drop us a note and we will work something out.
Can you send me some free product to review?
Get in touch with us and tell us about your audience size, how long you have been reviewing, and which products you are interested in. We recieve a large volume of requests and are kind of selective, so be detailed.
Are you really Lumberjack Vikings?
We are a group of the most manly woodworkers you can imagine. Our shop reeks of testosterone and beer.